Refund policy

Last updated: June 13, 2025

We understand that things do not always go as planned. Rest assured that we are here to assist you and guide you through the return and refund process.

All refund, exchange, or return requests must be submitted by email to info@smithcafe.com and must include the following information: the name of the product concerned, the reason for your dissatisfaction, and your order number.

Returns and Refunds

You may obtain a refund for a product if the following conditions are met:

• The product is complete, intact, in good condition, and in its original packaging;

• The product has not been used, consumed, or worn;

• The product was purchased within the last 30 days.

All returned products must be sent as a prepaid and insured standard parcel to the following address:

Smith Café Customer Service – Returns
201 3e Avenue
Québec, QC G1L 2T2

Once the returned product has been received, its overall condition will be inspected before a refund or exchange is issued. The refund will include the amount paid for the product at the time of purchase, as well as the original shipping charges. Return shipping charges are not refundable.

Any returned product that has not been approved in advance by Smith Café will not be accepted and will not be eligible for a refund or exchange.

For refunds related to a workspace reservation or catering order, please refer to the terms and conditions applicable to those services.

If you have any questions or would like to request a return, please feel free to email us at info@smithcafe.com. We are here to help!