Cancellation policy

Subscription Purchase Options Cancellation Policy

Last updated: August 28, 2026

Certain coffees sold through our online store can be purchased as subscriptions. This policy explains how recurring orders work and how to modify, pause, or cancel a La Maison Smith coffee subscription.

1. How Subscriptions Work

By purchasing a La Maison Smith coffee subscription, you agree to receive recurring deliveries based on the frequency, coffee, grind, size, and quantity selected at the time of purchase.

Your subscription will continue automatically until you decide to pause or cancel it. Your payment information is stored securely by our payment service providers, and the payment method associated with your subscription is automatically charged for each recurring order that has not been skipped or cancelled.

The amount charged depends on the products, sizes, and quantities included in your subscription, as well as any applicable discounts. Any change to the contents of your subscription may therefore change the amount charged for future orders.

You will receive an email before your subscription order is scheduled to ship. You can also view the dates of your upcoming orders in your customer account.

2. Accessing Your Subscription

To view or manage your subscription:

  1. Log in to your account at smithcafe.com by clicking My Account.

  2. Select Manage My Subscription in your account details.

  3. If several subscriptions are associated with your account, select the one you want to view or modify.

From your subscription management page, you can:

  • change the delivery frequency;

  • reschedule the next order date;

  • change the coffee, grind, size, or quantity;

  • add a product to a single order or to the entire subscription, when this option is available;

  • update your contact information, shipping address, or payment method;

  • skip an order;

  • pause or resume the subscription.

Limited-time products may not be available for subscription.

3. Modifying or Skipping an Order

For a change to apply to your next order, it must be saved at least 24 hours before the order’s scheduled processing date.

If you choose to skip an order from the Upcoming Orders section, that order will not be shipped and you will not be charged for it. Your subscription will remain active, and subsequent orders will remain scheduled according to your selected frequency.

You can also reschedule an order. The new date you select is the date on which our team will process the order and is not necessarily the delivery date. Please allow for the applicable preparation and shipping times.

4. Pausing Your Subscription

You can temporarily pause your subscription from its management page by selecting Pause My Subscription. While the subscription is paused, recurring orders are suspended and will not be charged.

You can resume your subscription from the same page by selecting Resume My Subscription.

A paused subscription cannot be cancelled directly through the customer portal. If you would like to cancel it permanently while it is paused, contact us at torrefaction@smithcafe.com so that our team can process your request.

5. Permanently Cancelling a Subscription

You can request the permanent cancellation of your subscription at any time by emailing torrefaction@smithcafe.com.

To help us quickly locate your subscription, please include the following information in your email:

  • your full name;

  • the email address associated with your account;

  • your subscription number or the number of a recent order, if available;

  • the date on which you would like the cancellation to take effect.

To prevent your next order from being processed, we must receive your request at least 24 hours before its scheduled processing date. A request received after this deadline may relate to an order that has already been charged, prepared, or shipped. In that case, the cancellation will apply to subsequent recurring orders.

We will confirm the cancellation by email. Cancellation is permanent: if you would like to subscribe again in the future, you will need to create a new subscription.

6. Orders Already Charged, Prepared, or Shipped

Once an order has been shipped, it can no longer be modified or cancelled. If your order has been charged or is being prepared but has not yet shipped, contact us as soon as possible at torrefaction@smithcafe.com. We will do our best to assist you, but we cannot guarantee that a change or cancellation will still be possible.

Cancelling a subscription stops future recurring orders, but it does not automatically result in a refund for an order that has already been processed. All return and refund requests are subject to our Refund Policy.

7. Contact Us

If you have any questions about managing or cancelling your subscription, please email us at torrefaction@smithcafe.com.

This policy does not limit any rights or remedies available to you under applicable consumer protection laws.