Shipping policy

Online Order Processing

All online orders are processed Monday through Thursday before 10:00 a.m. A few minutes after completing your online order, you will receive a confirmation email containing your unique order number. This order number is essential whenever you communicate with us about your order. Online inventory is separate from the quantities available in our café locations.

In-Store Pickup Service

Our pickup service is free and available at most of our locations in Quebec City, except Smith Place Royale, Smith Des Jardins, Smith René-Lévesque, and Smith Les Plaines. All pickup orders are transferred from our Limoilou location, and transfer times range from 24 to 48 hours. Before completing payment for your order, you can select pickup instead of delivery. Once your order is available at your selected location, you will receive an email letting you know that it is ready for pickup. If you have not received this confirmation email, your order is not yet ready or available at the location, so there is no need to make the trip!

Delivery Times

We ship online orders from our Limoilou location through Nationex for deliveries within Quebec and Canada, and through Canada Post for deliveries to the United States. Orders are shipped Monday through Thursday before 10:00 a.m. Delivery times within Quebec generally range from 1 to 3 business days for urban areas and from 2 to 5 business days for rural areas. Please allow additional time for deliveries to other Canadian provinces and the United States, as well as during peak periods such as Black Friday and the holiday season. Once our team has shipped your order, you will receive the carrier’s tracking number by email.

Shipping Rates

  • Orders shipped within Quebec under $54: $9.95

  • Orders shipped within Quebec of $54 or more: $0.00

  • Orders shipped elsewhere in Canada under $54: $15.95

  • Orders shipped elsewhere in Canada of $54 or more: $8.95

  • All orders shipped to the United States: $25

  • All subscription orders: $0

  • All pickup orders: $0

Contact Us About Your Order

Our order manager, Maude, is available by email at torrefaction@smithcafe.com if you need to modify your order before it is shipped. Once your order has been shipped, we will no longer be able to make changes to it.